Return Policy
At Double Star Surgical Instruments, we want to ensure you are completely satisfied with your purchase.
Returns for Defective Products
We accept returns only for defective or damaged products. If you receive a defective item, please contact us within 7 days of delivery at [Insert Your Email Address] with your order number and photos of the defect.
Return Conditions
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Refunds and Replacements
Once your return is received and inspected, we will notify you of the approval or rejection of your refund/replacement. If approved, we will process your replacement or issue a refund to your original method of payment.
Exchanges
We do not accept exchanges for non-defective items. If you need a different size or type of instrument, please place a new order.
Return Shipping
Customers are responsible for paying their own shipping costs for returning items, unless the return is due to our error (you received an incorrect or defective item).