Terms & Conditions
Please read these terms carefully before placing an order with Double Star Surgical Instruments.
Minimum Order Quantity (MOQ)
For standard instruments, customers may order from 1 instrument. Special or customized products may have different quantity requirements.
Product Quality & Guarantee
We are committed to supplying quality surgical, dental, diagnostic, and beauty instruments. Any applicable guarantee and its conditions will be confirmed at the time of purchase.
Processing Time
In-stock products are normally processed within 4–6 working days. Special or out-of-stock items may require additional time.
Shipping & Delivery
Shipping and delivery times depend on product availability, destination, courier service, and customs clearance. Delivery estimates are provided for guidance.
International Customs & Taxes
International customers are responsible for any customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated.
Returns & Damaged Products
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly with your order details and photographs.
Customer Information
Customers are responsible for providing accurate name, address, phone number, and shipping information to avoid delays or additional charges.
Contact Us
For questions about products, orders, shipping, or returns, please contact Double Star Surgical Instruments before placing your order.
We’re Here to Help
If you have any questions about our Terms & Conditions, feel free to contact our support team.